FAQs

1. How can I track my order? Once your order has been shipped, we will send a confirmation email containing a tracking number. You can use this number to monitor your package's journey directly through the carrier's website.

2. Can I change my shipping address after placing an order? If you need to change your shipping address, please contact our support team at info@melaninmajik.shop as soon as possible. Please note that once the order has been processed and shipped, we are unable to change the delivery address.

3. Do you accept returns or exchanges? Yes, we accept returns within 30 days of the delivery date, provided the item is unused and in its original packaging. Please refer to our Refund & Return Policy page for full details and instructions.

4. How long will it take to receive my order? Our order processing time is 0 to 2 business days, and transit time is 3 to 5 business days. You can expect your order to arrive within 3 to 7 business days in total.

5. Do you offer international shipping? At this time, we only ship within the United States. We do not offer international shipping services.

6. Do you store my credit card information? No, your security is our priority. We do not store any of your financial or credit card information on our servers. All transactions are processed securely through PCI-compliant payment gateways.

7. What should I do if my item arrives damaged? We are here to help! Please take clear photos of the damaged item and the packaging, and contact our customer service team within 7 days of delivery. Send the photos and your order number to info@melaninmajik.shop, and we will arrange for a refund, replacement, or credit.

8. How can I contact your customer support? If you have any questions or concerns, please feel free to reach out to us via email at info@melaninmajik.shop or call us at +1 (330) 953-1323. Our support team is happy to assist you!